TERMS & CONDITIONS

These terms and conditions shall apply to all transactions with Heritage Hen Huts Limited.  We recommend you read them carefully before placing your order and print a copy for your reference. 

Please note that in our terms and conditions references to "you", "your", "yours" and "yourself" apply to any person ordering goods from the website, and "we", “us”, "our" and "ours" are references to Heritage Hen Huts Limited.

No part of these terms affect your statutory rights.

Please note we may change our terms and conditions without any notice and they will apply to all subsequent orders.

Placing an order with Heritage Hen Huts Limited will constitute acceptance of our terms and conditions. 

By placing an order with Heritage Hen Huts Limited you acknowledge that you are obligated to pay in full for the goods ordered once you have submitted your order.

All prices are displayed in UK pounds sterling unless stated otherwise.

It is your responsibility to ensure that all details you provide to Heritage Hen Huts Limited are true and accurate, including any information saved on our systems used in processing your order. We are not liable for any loss or inconvenience you incur directly or indirectly by incorrect information that you have provided to us.

In the event that you use PayPal as your payment method, you must ensure that all information on your PayPal account is true and accurate as this may be used for the processing and delivery of your order.

When placing an order with us, you must provide full contact details including telephone number so we may contact you to address any issues with your order.

If you have provided an e-mail address while placing an order with us, you should receive an automated order confirmation. This order confirmation does not constitute acceptance of your order. Acceptance of your order occurs only at the point where you have paid for it in full.

We maintain the right to reject or cancel any order at any point prior to delivery without providing a reason.  If you have provided payment prior to this point, we will issue a refund up to but not exceeding the total of your payments as soon as is reasonably possible.

All goods remain the property of Heritage Hen Huts Limited until such a time that the order has been accepted and we have received full payment of all sums due in respect of your order, including delivery.

The goods will be your responsibility from the point where you or your nominated representative take physical possession of the goods.

By placing an order with Heritage Hen Huts Limited, you consent to us contacting you in relation to your order if needed.

Email communications will be sent from hello@heritagehenhuts.co.uk. It is your responsibility to ensure that any email filtering services utilised by you or your email service provider are configured to allow these messages to be delivered normally.

All goods are advertised subject to availability.  In the unlikely event of us unable to supply the goods, we will inform you as soon as reasonably possible via email.

In the event that items are out of stock but more stock is expected in the future, we will dispatch your order as soon as we are able.  Bespoke huts and bespoke Eggtopia nest boxes will require in the region of 30 days to be delivered.

We make reasonable efforts to ensure that any stock availability information displayed on our website is accurate.

Where goods are unavailable for any reason, we will advise you once the order has been placed.

Product specifications may change. In this event, we will always attempt to provide a product of equivalent or better specifications at the same or lower price.

All sizes, colours, and measurements on our website are approximate

We cannot be held liable if the appearance or experience of any product featured on our website differs from that which is intended when viewed on your computer, tablet, phone or other device.

Any delivery date provided to you is an estimate only. We cannot guarantee a particular delivery date and accept no liability for any costs or inconvenience incurred if your order arrives before or after this date.

When your goods have been dispatched we will attempt to notify you via e-mail. In addition, our courier may send you an e-mail or text message notifying you that they intend to deliver your hut or goods.

Our couriers will make reasonable efforts to deliver your goods.

If you are aware of any reason why access to the delivery address may be restricted or difficult for our courier, it is your responsibility to inform us at the point where you place your order.

It is your responsibility to ensure that someone is available at the delivery address to accept the goods. We cannot accept any liability for costs or inconvenience incurred if no-one is present at the delivery address when our nominated delivery service attempts to deliver your order. In the event that our courier is unable to deliver your goods because you are not present, you may be held liable for any additional delivery charges incurred.

We cannot be liable for any delays or failures to deliver good or services if the delay or failure is partially or completely caused by circumstances outside our control.

If you request that your order be left at the delivery address without obtaining a signature, this is done by our courier at their discretion and cannot be guaranteed.

If you request that your order be left at the delivery address without obtaining a signature, you are considered to have taken physical possession of the goods at the moment they leave the courier’s possession.

In the event that we incur additional expenses due to you providing incomplete or misleading information, we reserve the right to recover those costs from you at any time.

FULL payment for all goods will be taken at time of order and checkout. You can pay by our online payment portal.  All prices are in pounds sterling

It is your responsibility to ensure that the correct funds are available via your chosen payment method. If we attempt to take payment and the funds are not available, you will not have placed an order as the order will not be placed with us.

We cannot be held liable for any costs or inconvenience you may incur in the event that we take payment or attempt to payment from your chosen payment method and the funds are unavailable.

All price on the website include UK VAT.

As an online retailer, our prices will occasionally change depending on demand, stock levels and sales. Unfortunately, we're unable to adjust any prices or offer a refund for the difference in price once an order has been placed.

While we always try to make reasonable efforts that the prices displayed on our website or promotional materials are accurate, we accept no liability for any errors or omissions.

If through some error an item has been listed at a lower price and you order that product, we will contact you as soon as we are able so you can accept the correct price or cancel your order. If we are unable to contact you, we will cancel your order. If you choose to cancel your order, we will issue you with a refund not exceeding the total of your original payment.

If a product is bespoke and made to order, like the Eggtopia Nest Box or Shepherd Hut Hen House, if you elect to cancel your order, you must do so prior to delivery where a 50% retention fee will be held, and we will return 50% of the total funds paid.

If you wish to cancel an order, you must notify us via e-mail

If goods are found to be faulty or damaged upon delivery please contact us immediately as per our Shipping Policy.

Heritage Hen Huts Limited is not responsible for any ancillary damaged caused by the improper use or assembly of our products.

We will attempt to make all reasonable efforts to keep your personal details, the details of your order, the details of your payment and any other information we hold about you secure.

Heritage Hen Huts Limited takes no responsibility for any of the products involved in the production of it's shepherd hut hen house, or items purchased by the client for use in its chicken huts. The maximum liability for any reason is limited to the cost of the ‘individual’ item purchased not the collective of individual items. 

It is recommended that the Shepherd Hut Hen House is positioned on a flat stable firm base.

Heritage Hen Huts Limited takes no responsibility for Death, Loss, Injury or damage caused by faulty goods, poor assembly or construction or any components associated with its Hen Huts or any flat pack, self build or product in the range.

Heritage Hen Huts Limited takes no responsibility for Death, Loss, Injury or damage caused by flat pack / self build kits or any components associated with its kits constructed and installed by its clients.

Heritage Hen Huts Limited will not be held responsible for accidents, injuries or damage or any problems whatsoever during the reassembly of the Hen House or it’s self build kits by the customer or any third party.

These conditions alone, to the exclusion of any terms contained in any customer’s documents, shall govern every contract between Heritage Hen Huts Limited and the customer and no variation will have any legal affect whatsoever unless agreed in writing and signed by the Director of the Company.

Heritage Hen Huts Limited takes no responsibility for any of the products involved in the production of the Hen House or it’s self build kits or other products, the chosen colours or items purchased and the maximum liability for any reason is limited to the cost of the ‘individual’ item purchased not the collective of individual items.

The placing of an order with Heritage Hen Huts Limited is deemed as acceptance of these terms.  This product is offered to you conditioned upon your acceptance without modification of the terms, conditions, and notices contained.

The products have been designed for a variety of uses, the products must not be used for unlawful purposes and that use is expressly prohibited under the terms and conditions of its use, all warranty is void if it is used unlawfully.

Heritage Hen Huts Limited and any associated companies/ directors and personnel, cannot be held responsible or liable for any injury, damage or death that occurs when using any of its products at any time, during the life of the product.

In no event shall Heritage Hen Huts Limited, any associated companies, brands, or any of its directors or personnel, be liable for any direct, indirect, punitive, incidental, special consequential damages whatsoever arising out of or connected with the use or misuse of its products.